1. Turnaround Time
Standard production turnaround is 7–10 business days.
Production time begins only after:
A 50% deposit has been received, and
The customer has provided final written approval (via email or signed proof) of all order details, including artwork, mockups, pricing, terms, garment details, quantities, colors, and placement.
Production will not begin until both deposit and documented approvals are complete. Delays in approvals, payments, or communication may extend turnaround time.
2. Rush Orders
Orders requiring completion in less than the standard turnaround time may incur a rush fee of 25%–75%, depending on the production timeline and workload.
Rush orders are subject to approval and availability.
3. Payment Terms
Quotes are valid for 30 days.
A 50% deposit is required before production begins unless otherwise approved in writing.
The remaining balance is due according to the payment terms stated on the quote, invoice, or approved account terms.
Approved net terms are not automatic and must be approved in writing. Net 10 is measured from release of product, meaning shipment or pickup / will-call; approved Net 30 terms are governed by the customer’s approved account terms.
Payment is considered received only when funds have been successfully deposited. Orders may be delayed or held if the account is not in good standing.
Unpaid balances may be subject to a 1.0% monthly finance charge after the applicable due date and grace period. BDSPE may suspend terms privileges, place future work on production or release hold, or require deposit or prepayment status for overdue accounts.
Returned payments, failed ACH payments, bounced checks, chargebacks, reversed payments, or disputed payments that remove funds from BDSPE may result in passed-through fees, suspension of terms privileges, release holds, production holds, deposit-required status, or prepayment requirements.
4. Tax-Exempt Orders
Tax-exempt orders require a valid exemption or resale certificate before the order can be invoiced as tax-exempt. If valid paperwork is not received and verified before invoicing, applicable tax will be charged.
5. Due Dates
Any firm due date must be established during the quoting phase.
If a due date is provided after order approval, a rush fee may apply.
If the requested timeline cannot be met, the order may be subject to the cancellation policy.
6. Cancellations
Cancellation fees are based on the stage of the order:
Before approval & no deposit paid: No cancellation fee
After approval and deposit, but before production:
15% restocking fee may apply if blanks have been ordered
All completed art, design, digitizing, and separation fees are non-refundable
During or after production: Deposit is generally non-refundable, and additional amounts may be owed if actual costs or work performed exceed the deposit
Custom items cannot be resold; therefore, cancellation policies are strictly enforced.
Special-order goods may be non-cancelable once ordered or committed.
7. Returns & Claims
Customers must inspect all items upon receipt.
Any issues must be reported within 5 business days of delivery or pickup.
After this period, we are not liable for defects or discrepancies.
Approved returns or replacements may be subject to additional costs depending on the issue.
Claims are not honored for artwork, spelling, layout, garment selection, sizing, quantities, colors, placement, or other details that were approved by the customer, unless BDSPE failed to follow the approved specifications.
8. Customer-Supplied Goods
We accept customer-supplied garments or products under the following conditions:
Items are provided at the customer’s risk.
We are not responsible for spoilage between 3%–5% of the total quantity.
A test garment is required unless otherwise approved in writing.
Customers must provide adequate overage of 5%, with a minimum of 2 extra items per design or imprint group. If insufficient overage is provided, BDSPE is not responsible for shortages caused by spoilage, testing, damage, or production loss.
Certain garments may not be suitable for decoration and may not withstand the process.
We are not liable for damage caused by material defects, improper garment selection, or incompatibility with the decoration process.
9. Mockups & Digital Proofs
Mockups and digital proofs are for visual reference only and may not reflect:
Exact color matching
Precise sizing or placement
Final appearance on physical garments
Slight variations are normal in custom printing, embroidery, transfers, and specialty decoration.
10. Artwork & Design Files
Customers are responsible for submitting print-ready artwork unless design services are requested.
Additional fees may apply for artwork creation, edits, or file preparation.
We are not responsible for errors in approved artwork (including spelling, layout, or design issues).
BDSPE-created art, source files, production files, separations, digitized files, and similar production assets remain BDSPE property unless otherwise agreed in writing. Standard art fees, setup fees, or design charges do not transfer ownership of those files. Customer ownership of BDSPE-created art may be available for a separate fee.
11. Minimum Order Quantities
Screen Printing Minimum: 24 garments
Embroidery Minimum: 12 items
Orders below these minimums may be accepted at our discretion and will be subject to a per-item upcharge.
12. Color Matching Disclaimer
We strive to achieve the closest possible color match; however:
Exact color matching is not guaranteed.
Variations may occur due to differences in ink, thread, fabric type, and production processes.
Pantone or provided color references will be used as a guide but may not be exact in the final product.
13. Trademark & Copyright
By submitting artwork, logos, or designs, the customer represents and warrants that they have the legal right and permission to reproduce the submitted materials.
The customer agrees to indemnify, defend, and hold us harmless from any claims, damages, liabilities, costs, or legal actions arising from the use of submitted designs, including but not limited to trademark or copyright infringement.
14. Shipping & Delivery
Shipping timelines are separate from production time.
Delivery dates are estimates unless otherwise guaranteed in writing.
We are not responsible for delays caused by carriers, weather, or other external factors.
Risk transfers to the customer once the order is picked up or handed to the shipping provider.
15. Order Abandonment
Completed orders should be picked up or shipped within 10 business days of notification.
After 10 business days, a storage fee of $25 per week per order may apply.
Unpaid orders may remain on release hold.
Orders remaining unclaimed for 60 days after notice, with no further communication, may be considered abandoned and subject to disposition as permitted by law.
16. Limitation of Liability
Our liability is limited to the cost of the decorated goods only.
We are not responsible for:
Lost profits
Missed event deadlines
Indirect, incidental, or consequential damages
17. Agreement
By approving a quote and submitting payment, the customer acknowledges that they have read, understood, and agree to all terms and conditions outlined above.
18. Marketing & Promotional Use
Unless otherwise agreed in writing before production approval, BDSPE may photograph, video, display, and use completed products, artwork, decoration, and related production processes for portfolio, website, advertising, social media, sales, training, and other promotional purposes.
This may include images or video of garments, prints, embroidery, logos, artwork, in-process production, and finished orders.
If a project requires confidentiality, nondisclosure, delayed posting, or restricted promotional use, the customer must notify BDSPE in writing before production approval. Any agreed restriction must be documented. If no written restriction is documented before approval, BDSPE may treat the completed work as available for normal marketing and promotional use.