Customer understands that BDSPE did not manufacture, source, or select the furnished goods and cannot guarantee how those goods will respond to decoration, heat, ink, embroidery, transfers, washing, wear, or other production conditions.
Customer acknowledges that customer-furnished goods are subject to a normal production spoilage allowance of 3% to 5%, including testing loss, misprints, embroidery loss, transfer/application failure, heat-related issues, handling damage, shrinkage, dye migration, hidden garment defects, inconsistent manufacturing, and other normal production-related loss.
Customer-furnished goods are accepted at Customer's risk. BDSPE will use reasonable care in handling and decorating customer-furnished items, but BDSPE is not responsible for spoilage, damage, misprints, test loss, shrinkage, dye migration, manufacturing defects, hidden flaws, prior laundering/care issues, or other production-related loss within the disclosed spoilage allowance of 3% to 5%.
BDSPE is also not responsible for goods that are unsuitable for the requested decoration method, goods that react unpredictably to heat, ink, pressure, stitching, adhesives, or washing, vendor or manufacturer defects, inconsistent fabrics, coatings, or finishes, or loss caused by the customer's failure to provide sufficient overage or a required test garment.
If spoilage exceeds the disclosed 3% to 5% allowance and the cause is clearly internal to BDSPE's process, BDSPE may, at its discretion, provide remake, rework, credit, partial credit, or reimbursement. Any such remedy will be determined by BDSPE based on the circumstances and will not exceed the reasonable documented replacement value approved in advance, if any.
